Concierge Supervisor 礼宾部主管

• Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, telegrams and parcels to the guests

• 负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询。管理客人的钥匙、信件、留言、电报和包裹等。

• Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.

• 协调客人的需求，要求和问询以确保提供卓越和超值的服务。 

At InterContinental Hotels & Resorts® we want our guests to feel special, co**opolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

• 亲切、充满自信、体现尊重来展现富有魅力的你。

• 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

• 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly Ｏn the hotel, the brand and the Company.

• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• 具有良好写作技能

• Proficient in the use of Microsoft Office and Front Office System

• 熟练使用微软办公软件和前台系统

• Problem solving, organizational and training abilities

• 具有解决问题，组织和培训能力